Returns

Items can only be returned if they have been found to be damaged or not as described.

Please dispatch item back to me within 7 days of receipt after agreement of this course of action.

I will reimburse once I have received the goods. Return post will be at the expense of the customer unless I have sent something out by mistake.

After these times I will no longer discuss return of items.

Cancellations

If the order involves a custom item then no refund will be given if cancelled. Any digital downloads cannot be cancelled once received.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy Policy

In my website shop transactions I only use the information from customers for the sole use of sending the item to the said customer. The only time the customer’s location details leave the secure place they are kept in the order section of the shop is when I write the name and address onto the package itself. I do not store the information outside of the shop account.

I also never give details of who I have sold an item to or where they are going by photographing packages or in any way add email addresses to any email lists I have. If I wanted to ask for a customer’s email to be used in my mailing list I would contact the customer directly via an email or direct message to get permission to do so first.